Terms

Simple terms for using the service

This page covers the monthly plan, account use, cancellation, and the basic rules around the product.

Commercial terms summary

Clear service rules for hotel benchmark work

Rose-Brook provides commercial visibility analysis, competitor context and practical action guidance. The outputs support hotel teams with evidence for judgment.

Billing

Stripe managed

Outputs

Commercial indicators

Law

England and Wales

Billing and access

Monthly plan, clear control

Billing runs through Stripe. The plan can be reviewed from the billing area once it is active, and cancellation normally leaves access available until the end of the current paid period.

Pricing is shown before checkout

Billing is managed through Stripe

Cancellation takes effect at period end

Statutory rights remain unaffected

The evidence trail continues here

For data handling details, read the privacy page. For practical help, use the support page.

For cancellation, refund, billing or account questions, submit the support form and Rose-Brook will reply using the email address you provide.

Cancellation and refunds

You can cancel from the billing or account area where available. Paid subscriptions continue until the end of the current billing period unless the Stripe billing flow states otherwise. Support can review billing mistakes or exceptional cases. Your statutory rights remain unaffected.

Service

Rose-Brook provides hotel-focused AI visibility benchmarking, competitor context, evidence review and practical action guidance inside the workspace.

Accounts

Keep login details secure and use the service for legitimate hotel commercial review work. Access can be suspended if the product is abused or used unlawfully.

Subscriptions

Subscriptions are billed through Stripe. Entry, Pro and Founder Member packaging is shown before checkout or in the billing area. Founder Member access is tied to the original subscribing hotel while the subscription remains active.

AI benchmark outputs

Rose-Brook provides AI-generated visibility analysis and benchmarking based on prompts, model responses and extracted evidence. Outputs are analytical indicators for commercial review, with final business decisions remaining the customer's responsibility.

Acceptable use

Use the service for lawful hotel, hospitality and commercial review work. Do not misuse the product, attempt to bypass security, upload unlawful content, or use benchmark outputs in a misleading way.

Intellectual property

Rose-Brook owns the product, software, templates and service design. You may use your workspace outputs internally for the hotel or organisation connected with the subscription.

Availability and changes

The service is provided on a reasonable best-efforts basis. Features may be improved, adjusted or withdrawn over time, especially where model providers, payment providers or infrastructure providers change their own services.

Liability

Liability follows applicable law. Customers remain responsible for business decisions made from benchmark outputs, including commercial, revenue, and operational decisions.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless mandatory consumer law says otherwise.

Company details